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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Will Cloud Computing Change Standards in IT-Service Management?
Author(s)
Marc Jansen
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DOI:10.17265/1548-7709/2012.07 011
Affiliation(s)
ABSTRACT
One of the latest hypes in IT is the well-known cloud computing paradigm. This paradigm that showed up in recent years is a paradigm for the dynamic usage of computational power, memory and other computational resources. With respect to hypes, the author strongly believes that the cloud computing paradigm has the potential to survive the hype and to become a usual technology used for the provision of IT based services. Therefore, it will be necessary to deploy cloud computing based infrastructures in a professional, stable and reliable way. This would lead to the idea that the cloud computing paradigm needs to be concerned with respect to IT service management, since cloud based infrastructures have to be managed differently in comparison to a usual infrastructure. This paper discusses, based on the ITIL (IT infrastructure library), as the de-facto standard for IT service management, whether this de-facto standard might also be able to manage cloud computing based infrastructures, how the according processes might change and whether ITIL supports a division of labor between the customer and the service provider of a cloud computing based infrastructure.
KEYWORDS
ITIL (IT infrastructure library), cloud computing, infrastructure, services, processes
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