ISO Certification and Technical Efficiency in the Banking Sector: An Evidence from WAEMU’s Countries Using the DEA Method

In the view of the international organization of standardization, the introduction of ISO standards is typical of quality management systems oriented towards strengthening the efficiency of enterprises. Business banks are not excluded from this requirement. The current study aims to evaluate the effect of ISO certification on the technical performance of WAEMU banks. Using BCEAO data (2020), the DEA model and Tobit estimates show that ISO certification has no effect on the efficiency scores of the banks in the sample. It is therefore appropriate for these banks to work on improving their business climate.

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