Federico Testa, Full Professor, Department of Business Administration, University of Verona (Italy).
Fabio Cassia, Ph.D., Researcher and Assistant Professor, Department of Business Administration. University of Verona (Italy).
Angelo Bonfanti, Ph.D., Researcher and Assistant Professor, Department of Business Administration, University of Verona (Italy).
natural gas distribution industry and companies, regulation, utilities service quality, users, efficiency, competitiveness
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