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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
An Evaluation on Smart Tourism
Author(s)
Pınar Yalçınkaya, Lütfi Atay, Halil Korkmaz
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DOI:10.17265/1537-1514/2018.06.004
Affiliation(s)
Çanakkale Onsekiz Mart University, Çanakkale, Turkey
ABSTRACT
Tourism is
a sector directly and indirectly linked to technological developments for the
cause of increasing customer satisfaction, providing competitive advantage, and protecting the environment. It seems that technology has
been used in tourism industry to adopt innovations in information and
communication technologies. In this direction, smart tourism concept has
emerged in recent years as a new approach based on technology and environment.
Although there are various definitions in the literature, it is seen that a
common definition of the smart tourism concept does not exist yet. The purpose
of this research, which is a literature review, is to contribute to the
creation of a common definition in the literature by examining different
definitions in the literature. In this context, the literature on the concept
of smart tourism has been searched and the common aspects mentioned.
Information and communication technologies and smart destination concepts are
seen as the foreground in the descriptions and explanations made for smart tourism.
It can be observed that mobile applications, smartphones, social media, and the Internet are highlighted when
environmentalism is ignored in smart tourism definitions, which are evaluated
within the scope of information and communication technologies. According to
the definition made by the World Tourism Organization, environmental awareness
must be included in the definition of smart tourism.
KEYWORDS
smart tourism, smart destinations, smart city, sustainable environment
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