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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
The Role of the Outsourcing Contract From a Partnership-based Perspective
Author(s)
Paolo Popoli
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DOI:10.17265/1537-1506/2017.06.003
Affiliation(s)
Parthenope University of Naples, Napoli, Italy
ABSTRACT
The
definition of relational contents which outsourcer and outsourcee arrange and
formalize inside a contract is one of the critical success factors of the
outsourcing choice. The contract criticality is greater if the outsourcing aim
is made of highly strategic activities, functions, or processes and if the real aim is not the cost saving but the sharing of added value resources, skills,
and knowledge. That is, this paper aims to provide some conceptual insights
about the role of the contract with a specific reference to the strategic
outsourcing, which is the kind of outsourcing where the relationship between
the outsourcer and outsourcee is set inside the “partnership-based” logic. In
particular the remarks proposed concern the role of the contract as a tool to
face the risk and manage the relationship.
KEYWORDS
outsourcing contract, contract management, partnership-based perspective, outsourcing risks
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