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Tsinghua University, Beijing, China


Organizational innovation is particularly important as the soft power of nonprofit organization. This paper discloses that the improvement of performance of nonprofit organizations depends on the combination of different elements of organizational innovation instead of the strength of an element in organizational innovation; and the strength of organizational innovation elements in different nonprofit organizations varies. Based on 23 tertiary hospitals in Beijing, it employs qualitative comparative analysis (QCA) to make an empirical study of the impacts of organizational innovation on performance of nonprofit organizations. The study proves that the main factors to promote performance of nonprofit organizations are the combination of different elements of organizational innovation, including product innovation, process innovation, and management innovation. The optimal performance in nonprofit organizations for a collection of logic is: the introduction of new services or projects * organize new activities for customers, employees, or volunteers * the introduction of new service delivery + provide new training topics for employees or volunteers * adopt a new organizational structure * implement new recruitment of staff and volunteer.


nonprofit organizations, organizational innovation, QCA

Cite this paper

Journal of US-China Public Administration, April 2017, Vol. 14, No. 4, 232-244


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