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Article

Open Access

Factors Influencing Performance of Business Process Reengineering Projects in Banks in Kenya: Case of Kenya Commercial Bank

Author(s)

Hezron M. Osano, David M. Okwena

Full-Text PDF Download XML 13755 Views

DOI:10.17265/1548-6591/2015.11.002

Affiliation(s)

Africa Nazarene University, Nairobi, Kenya

ABSTRACT

The Kenyan banking sector has found it is important to take up business process reengineering (BPR) in an attempt to greatly improve performance. The aim of the study was to investigate factors that influence performance of BPR projects in the Kenya Commercial Bank (KCB). The study adopted a descriptive and inferential research design. The target population was 4,066 employees of KCB Ltd from which a sample size of 351 was derived to participate in the study. The study found that management commitment, communication of change, processes and systems management and, monitoring and evaluation influence the performance of BPR projects at KCB Ltd. The study concluded that employees at KCB Ltd were communicated early enough on the business processes; the needs for change were clearly communicated to them. The study concludes that monitoring and evaluation affect BPR through the kind of support offered and participation in strategy formulation. The study recommends that effective change management is a success factor for BPR; organizations should therefore ensure that communication of change is made to enhance the meeting of project objectives and effectively prepare their organizations for change.

KEYWORDS

business process reengineering (BPR), management commitment, communication of change, processes and systems management, monitoring and evaluation

Cite this paper

Journal of US-China Public Administration, November 2015, Vol. 12, No. 11, 833-844

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