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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Author(s)
Teodor Pevec, Mihael Majerič, Matija Jakopanec
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DOI:10.17265/1537-1514/2015.09.003
Affiliation(s)
Teodor Pevec, M.D., M.Sc., Ph.D. Student, Faculty of Economy and Marketing Maribor, Surgery Department Ptuj, Ptuj, Slovenia.
Mihael Majerič, M.D., Surgery Department Ptuj, Ptuj, Slovenia.
Matija Jakopanec, M.D., Surgery Department Ptuj, Ptuj, Slovenia.
ABSTRACT
Regional general hospitals in Slovenia admit both elective as well as acute patients. Is there a difference in patient satisfaction to the regarding the reason of admission? There were 88 patients included in this study: 52 elective and 36 acutely admitted. The national survey on patient satisfaction was used. With the Mann-Whitney U test, two groups were compared with the satisfaction scores and preformed a logistic regression analysis. Out of 100, the average total evaluated patient satisfaction score was 79 (SD 10.9) points. There is a statistically significant difference in the evaluated patient satisfaction score (p = 0.006) between the electively (82 points) and the acutely (75 points) admitted. Higher satisfaction is predicted by the patient satisfaction with the admission, the environment, and the manner of dismissal. Because this study included a small number of patients, authors will have to continue with the study to gain more credible results.
KEYWORDS
patient satisfaction, measurement, hospital, organization
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