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Article

Open Access

Operationalizing Proper Functioning of Performance Measurement Systems in the Italian Public Healthcare Sector

Author(s)

Lucia Giovanelli, Ludovico Marinò, Federico Rotondo, Nicoletta Fadda, Alberto Ezza

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DOI:10.17265/1548-6591/2015.07.008

Affiliation(s)

University of Sassari, Sassari, Italy

ABSTRACT

Performance measurement systems (PMSs) have had an extraordinary diffusion over the last 20 years in Western countries’ public sectors, although theoretical models and empirical studies on good practices, and metrics for effectiveness and impact are not very widespread. The aim of this paper is to propose a model for measuring the proper functioning of a PMS in the public sector through the selection of dimensions and indicators on the basis of the elements that literature believes to condition the use of performance data in management. Dimensions, indicators, and scores are validated through an exploratory trial of the model in the specific context of the Italian public health care system, with reference to the health managers’ evaluation models. The empirical investigation is also used to identify and discuss potential determinants of good practices. In particular, in the context under investigation, size and economic performance are found to be significant drivers of proper functioning.

KEYWORDS

performance measurement systems (PMSs), proper functioning, healthcare sector, managers’ evaluation models

Cite this paper

Journal of US-China Public Administration, July 2015, Vol. 12, No. 7, 578-592

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