Towards a Tolerance of Ambiguity Model in Greek Tourism Industry

The present paper examines the influence of locus of control, involvement, job satisfaction, and organizational commitment on hotel chief executive officers’ (CEOs) tolerance of ambiguity. The research sample consists of 82 Greek hotels’ CEOs. The first part of this paper analyses their level of locus of control, involvement, job satisfaction, and organizational commitment, in front of the frequent, uncertain, and ambiguous changes in their business environment. In the second part, results of principal component analysis indicate that two factors characterize CEOs’ involvement, namely, importance and interest. Further, regression results reveal the significant influence of interest, locus of control, and job satisfaction on CEOs’ tolerance of ambiguity. Finally, this paper discusses the research findings and proposes certain practical implications for enhancing Greek hotel CEOs’ level of tolerance of ambiguity and thus, their efficiency during change.

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