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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Jaroslav Pekara, Marie Trešlová, Petr Hulinský
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DOI:10.17265/2159-5542/2014.11.010
The College of Nursing; University of South Bohemia Ceske Budejovice; City of Prague Emergency Medical Services, Prague, Czech Republic University of South Bohemia Ceske Budejovice, Ceské Budějovice, Czech Republic etc.
The aim of this paper is to analyze the results from the implemented projects and trainings which were aimed to minimize violence in health care area in CR (the Czech Republic) in years 2010-2013. The paper describes the results and experience from the communication trainings which were gained within the projects: CR lacks the support of government agencies so as employers and research on the issue, medical staff are not professional enough in communication, there are more requirements for the quality of lecturers; there is no existing general system of monitoring of violent incidents; there is no relevant education at schools. The article contains also new general ways about how to resolve mentioned problems. These results include the special mini project where educated 550 staff members in the health care area in a short time period and taught them key skills for how to approach the aggressive patients—50.6% respondents used successfully the gained skills in their practice (negotiation with patients, aggressive related); 42.7% respondents also used successfully the gained skills in their private life. It was found out that with the used skills the courage by conflict resolution was created.
violence, research, CR (the Czech Republic), communication, training, prevention
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