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Article

Open Access

Knowledge Management Strategies in Public Sector—Case Study

Author(s)

Salwa Alhamoudi

Full-Text PDF Download XML 2718 Views

DOI:10.17265/1537-1514/2015.03.004

Affiliation(s)

Salwa Alhamoudi, Ph.D., assistant professor, Institute of Public Administration, Riyadh, Saudi Arabia.

ABSTRACT

Knowledge management (KM) as an emerging discipline is becoming increasingly important to organizations seeking to improve their efficiency and competitive abilities. This research aims to investigate knowledge management strategies (KMS) from different fields of knowledge and to identify what are critical factors for effective KMS in public sector and the challenges it faces for the future. This research is possibly the first attempt to investigate empirically the compatibility in one of the most important Saudi public organizations of KMS. To investigate KMS, the research focuses on KM as practiced in the Institute of Public Administration (IPA). The research focuses on factors that may critically influence the development of KMS in public sector in Saudi Arabia. The main question research is: What are the success factors for effective KMS at IPA? The research design was employed with quantitative data collection methods. Questionnaires were distributed to 238 employees in all IPA organizations. The resulting data is analyzed at descriptive and explanatory levels. The research identified 13 critical factors that must be carefully considered to ensure KMS success. The study divided these critical factors into four groups from different perspectives point views to KMS, namely: KM resources, KM technology, KM learning and innovation, and KM beneficiaries. By integrating the insights from organizational knowledge, information systems, customer-based knowledge, and organizational learning literatures, this study has demonstrated the need to implement complementary strategies.

KEYWORDS

knowledge management (KM), knowledge strategy, information technology, organizational learning, knowledge management beneficiaries

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