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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Xuan Fu, Euitai Jung
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DOI:10.17265/2159-5542/2025.02.003
Hanyang University, Ansan, Korea
This study analyzes the User Interface (UI) and User Experience (UX) of information systems that provide local government information. The systems analyzed are the Local Administrative Comprehensive Information Disclosure System (Zheripan), the Integrated Local Financial Disclosure System (Qinching Online), and the Local Regulations Information System (12348 Zhejiang Legal Network). The Local Administrative Comprehensive Information Disclosure System offers public service and personnel information, while the Integrated Local Financial Disclosure System provides financial information, and the Local Regulations Information System offers legal information as its main content. The analysis framework utilized three elements: objective data, psychological factors, and heuristic evaluation. The results of the first objective data analysis show that approximately 70% of visits to Zheripan and Qinching Online are through search, and the time spent on the homepage is short. In contrast, about 70% of visits to the 12348 Zhejiang Legal Network are direct visits, with users browsing multiple pages with a clear purpose. In terms of data provision methods, Zheripan provides two types of data in three formats, Qinching Online offers 28 types of data in five formats, and 12348 Zhejiang Legal Network provides one type of information in a single format. The second psychological factor analysis found that all three websites had a number of menus suitable for short-term cognitive capacity. However, only one of the sites had a layout that considered the user’s eye movement. Finally, the heuristic evaluation revealed that most of the evaluation criteria were not met. While the design is relatively simple and follows standards, feedback for users, error prevention, and help options were lacking. Moreover, the user-specific usability was low, and the systems remained at the information-providing level. Based on these findings, both short-term and long-term improvement measures for creating an interactive system beyond simple information disclosure are proposed.
local government information, regional information, information systems, website, UI, UX
Psychology Research, February 2025, Vol. 15, No. 2, 54-72
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