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Affiliation(s)

Faculty of Science and Engineering, University of Wolverhampton, Wolverhampton WV1 1LY, UK

ABSTRACT

Rail transport has and continues to play a key role in the movement of goods and passengers in many countries around the world including Nigeria. However, while rail transport continues to enjoy relative importance in terms of investment, growth and contribution to the national economy in several countries, it has suffered and declined (in terms of modal share contribution which has led to decreased patronage) in Nigeria. However, there are new developments and investment on rail and some measures are being put in place to revive the Nigerian rail transport system. As these new developments and rehabilitations are going on, it will be imperative to know what the users/customers think as well, so that they are not left out because under normal circumstances, customers need transport services and not rail transport services. Therefore, if they were not satisfied with rail transport services they would simply turn to other modes of transport. As part of an on-going PhD research project, this paper focuses on the perceptions of Nigerian rail transport users/customers regarding the quality of rail services provided. Data was collected by the use of structured/semi-structured questionnaires, which were distributed, to the respondents. The study sample included 474 respondents between the age range of 20-70 out of which just 21 (4.4%) have used rail transport; this low patronage figure is as a result of the long time neglect of the Nigerian rail transport system while 474 (100%) of the correspondents use road transport daily which has led to an increasing pressure on road transport and infrastructures. Data was collected respectively from the following cities: Lagos, Warri, Ughelli and Benin.

KEYWORDS

Rail transport, railway, transport service.

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References

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