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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Employee Engagement and a Company’s Sustainability Values: A Case Study of a FinTech SME
Author(s)
Greg Gannon, Carola Hieker
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DOI:10.17265/2328-2185/2022.03.006
Affiliation(s)
Richmond the American University in London, London, UK
ABSTRACT
There is growing interest into the relationship in workplace behaviour, organisational sustainability values, and psychological factors including motivation and engagement. Employee engagement influences the workplace behaviour of organisational members. Environmental, Social, and Governance (ESG) performance has gained academic, corporate, and political interest in recent years. Investors are increasingly interested in the relationship between ESG and financial suitability and return on investments. This empirical study will explore the relationship between corporate activity in the area of ESG and employee engagement within an SME in the FinTech sector. A mixed method approach will be used to collect information on internal stakeholder attitudes to a firm’s sustainability values. An employee engagement survey was analysed (n = 81) to scope employee attitudes towards ESG values. This study utilised a combination of two focus groups with employees (participants n = 9), semi-structured interviews with board members and HR managers (n = 6). A thematic analysis of employee’s perspectives of the company’s ESG commitment and implications for employee engagement will be presented. Findings indicate that internal stakeholders express a strong interest in the organisation’s sustainability and desire to be involved in the company’s ESG dialogue. The importance of ESG investing in the financial sector was widely understood. Areas of good ESG practice, particularly in social values were identified. Participants expressed desire to work for organisations with strong ESG commitments. They believed a focus on ESG adds to long-term financial stability, investor attractivity and aligned to their own values. This study has important practical implications for organisations strategically investing in ESG practices. Insights into internal stakeholder perceptions can be used to constructively formulate an ESG strategy that enhances employee engagement and adds to the sustainable success of an organisation. This case study of an SME in the FinTech sector adds original insight into the implementation of ESG and employer engagement. It proposes practical ways a culture of ESG engagement can be communicated within the organisation and to external stakeholders.
KEYWORDS
ESG, employee engagement, stakeholder value, ESG culture
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