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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Author(s)
Yan Fang, Taien Layraman
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DOI:10.17265/2328-2185/2022.03.002
Affiliation(s)
Payap University, Chiang Mai, Thailand
ABSTRACT
The aim of the current research was to analyze how the performance management system of China’s cross-border e-commerce enterprises affects employee productivity. The study was guided by the following research objectives: to investigate the performance management system on employee productivity in cross-border e-commerce enterprises in China; to determine the relationship between the performance management system and employee productivity in cross-border e-commerce enterprises in China. The study adopted a quantitative approach to the effects of performance management practices on employee productivity. The dependent variables included performance appraisals, reward systems, and performance feedback, and the implications on employee productivity as the independent variable. The target population is comprised of 400 employees in China’s cross-border e-commerce enterprises. Descriptive statistics were utilized as a data analysis tool. The demographic profiles of the respondents were analyzed using percentages and frequencies. Inferential statistics such as correlation and regression analysis established the relationship between dependent and independent variables. The study recommends that the performance management practices should be optimized to improve employee performance. Performance reviews should be focused on the contributions of the individual employees to meet the organizational objectives. For every possible opportunity, the manager should formally recognize good employee efforts for enhanced work performance. Effective performance management practices that edify appraisal and reward should be used to achieve organization goals and enhance employee productivity.
KEYWORDS
performance management system, performance appraisal, performance feedback, reward systems, employee productivity, cross-border e-commerce
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