 |
[email protected] |
 |
3275638434 |
 |
 |
| Paper Publishing WeChat |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Isagani A. Paddit
Full-Text PDF
XML 786 Views
DOI:10.17265/2328-2169/2021.05.001
University of Baguio, Baguio City, Philippines
A high level of job satisfaction among workers in the hospitality industry improves the level of satisfaction among its guests. This study determined the level of job satisfaction of employees according to the identified factors which are perceived essential and will increase the employee’s level of performance. The study was composed of 219 rank and file employees. The study made use of a descriptive method to answer the research objectives. The findings showed that the employees of the DOT accredited hotels in Baguio City are very satisfied. The level of job satisfaction of Generation X and Millennials were both satisfied. However, younger employees are less satisfied with their jobs than older employees. Job satisfaction of hospitality employees according to gender showed that male employees were more satisfied than female employees. The significant differences in job satisfaction of males and females are their values, goals, and workplace expectations. Job satisfaction of hospitality employees varies according to their highest educational attainment. The findings showed that the higher the level of educational attainment among hospitality employees, the higher their satisfaction level. The employees believed that salaries and wages remain the most dominant factor in increasing their job satisfaction level.
job satisfaction, performance, hospitality employees, job factors, accredited hotels
Journal of Tourism and Hospitality Management, Sep.-Oct. 2021, Vol. 9, No. 5, 259-268 doi: 10.17265/2328-2169/2021.05.001
Agwu, M. O. (2012). Impact of employee’s safety culture on organizational performance in Shell Bonny Terminal Integrated Project (BTIP). European Journal of Business and Social Sciences, 1(5), 70-82.
Atasoy, T. (2004). A comparative study on job satisfaction in large and small enterprise. Retrieved from http://etd.lib.metu.edu.tr/upload/12618253/index.pdf
Bakotic, D., & Babic, T. (2013). The relationship between working conditions and job satisfaction: The case of Croatian Shipbuilding Company. International Journal of Business and Social Science, 4(2), 206-213.
Brockmann, H., Koch, A., Diederich, A., & Edling, C. (2018). Why managerial women are less happy than managerial men. Journal of Happiness Studies, 19(3), 755-779.
Buhai, S., Cottini, E., & Westergård-Nielsen, N. (2008). The impact of workplace conditions on firm performance. Tinbergen Institute Discussion Paper TI 2008-077/3. Retrieved from https://repub.eur.nl/pub/14031/2008-0773.pdf
Dartey-Baah, K., & Amoako, G. K. (2011). Application of Frederick Herzberg’s two-factor theory in assessing and understanding employee motivation at work: A Ghanaian perspective. European Journal of Business and Management, 3(9), 1-8.
Gazioglu, S., & Tansel, A. (2006). Job satisfaction in Britain: Individual and job-related factors. Applied Economics, 38(10), 1163-1171.
Ghafoor, M. (2012). Role of demographic characteristics on job satisfaction. Far East Research Centre, 6(1), 30-45.
Hechanova, G., Alampay, R. B. A., & Franco, E. P. (2006). Psychological empowerment, job satisfaction and performance among Filipino service workers. Asian Journal of Social Psychology, 9(1), 72-78.
Heriyati, P., & Ramadhan, A. S. (2012). The influence of employee satisfaction in supporting employee work performance and retention moderated by the employee engagement factor of an institution. Journal of Economics and Management, 6(1), 191-200.
Inuwa, M. (2016). Job satisfaction and employee performance: An empirical approach. The Millennium University Journal, 1(1), 90-103.
Lunenburg, F. C. (2011). Motivating by enriching jobs to make them more interesting and challenging. International Journal of Management, Business, and Administration, 15(1), 1-11.
Rast, S., & Tourani, A. (2012). Evaluation of employees’ job satisfaction and role of gender difference: An empirical study of the airline industry in Iran. International Journal of Business and Social Science, 3(7), 91-100.
Robbins, S. P. (2005). Organization behavior. New Jersey: Prentice Hall.
Sell, L., & Cleal, B. (2011). Job satisfaction, work environment, and rewards: Motivational Theory Revisited labor. Labour, 25(1), 1-23.
Skalli, A., Theodossiou, I., & Vasilleiou, E. (2008). Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction. The Journal of Socio-Economics, 37(5), 1906-1920.
Stello, C. (2011). Herzberg’s two satisfaction: An integrative literature review. Retrieved from http://www.cehd.umn.edu/olpd/research/StudentConf/2011/ StelloHerzberg.pdf, 014-04
Tan, T. H., & Waheed, A. (2011). Hygiene theory and job satisfaction in Malaysian retail sector. Retrieved from https://www.researchgate.net/publication/282331324_Herzberg%27s_MotivationHygiene_Theory_and_Job_Satisfaction_in_the_Malaysian_Retail_Sector_Mediating_Effect_of_Love_of_Money
Tariq, M. N., Ramzan, M., & Riaz, A. (2013). The impact of employee turnover on the efficiency of the organization. Interdisciplinary Journal of Contemporary Research in Business, 4(9), 700-711.
Tian, X., & Pu, Y. (2008). An artificial neural network approach to hotel employee satisfaction: The case of China. Social Behavior and Personality: An International Journal, 36(4), 467-482.
The City Government of Baguio. (2020). Baguio tourist arrival rise by 15.7 percent. Retrieved from https://baguio.gov.ph/content/baguio-tourist-arrival-rise-157-percent
Unutmaz, S. (2014). Factors affecting job satisfaction of employees in a public institution. Retrieved from https://etd.lib.metu.edu.tr/upload/12618253/index.pdf
Wilkin, C. L. (2013). I can’t get any job satisfaction: Meta-analysis comparing permanent and contingent workers. Journal of Organizational Behavior, 34(1), 47-64.
World Tourism Organization (UNWTO). (2017). Why tourism. Retrieved from https://www.unwto.org/tourism4development2017
Zaim, H., Yaşar, M. F., & Ünal, Ö. F. (2012). Analyzing the effects of individual competencies on performance: A field study in services industries in Turkey. Journal of Global Strategic Management, 7(2), 67-77.