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Article
Affiliation(s)

John B. Lacson Foundation Maritime University-Molo, Iloilo City, Philippines

ABSTRACT

This study determined the level of satisfaction of the marine engineering students on the services rendered by the Laboratory Department of JBLFMU-Molo, Iloilo City, Philippines. The research design used in this study was quantitative. The participants of the study were 111 third year marine engineering students of the College of Maritime Education (CME), JBLFMU-Molo for School Year 2019-2020. The statistical tools used were frequency count, percentage, and rank. Results revealed that majority of the marine engineering students were “highly satisfied” with the services given by the Laboratory Department of JBLFMU-Molo, Iloilo City, Philippines. Services of the Laboratory Department of JBLFMU-Molo that were very favorable and satisfactory were: “rules and regulations in borrowing and retrieving of the tools and apparatuses” and “enough ventilation in the laboratory room.” Those which need attention in terms of services of the laboratory were: “catering to the needs of the clients during their laboratory activities” and “safety of the students during laboratory hours”.

KEYWORDS

laboratory-services, maritime education and training, maritime university, Philippines

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