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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
The Relationship Between Quality Management and Innovation
Author(s)
Cátia Marlene Leite Pinto and Fernando Cabrita Romero
Full-Text PDF XML 1120 Views
DOI:10.17265/1537-1514/2020.05.002
Affiliation(s)
University of Minho, Guimarães, Portugal
ABSTRACT
The
purpose of this study is to understand the relationship between quality
management and innovation, since although quality and innovation
issues are dealt with extensively, there is still little information on this
relationship. For this study, an exploratory bibliographic research
was conducted in order to extract the most important ideas from the literature. Most studies suggest a positive link between quality management practices
and innovation performance in firms,
although there are also studies suggesting a neutral or negative relationship.
The focus on quality as a
competitive tool is crucial but insufficient, and innovation emerges as a new
way of meeting customer requirements and expectations.
The coexistence of quality management practices and innovation management
practices seems to be important although difficult to achieve. The literature review
was limited to a database. The implementation of
quality management systems in parallel with innovation poses enormous
challenges, as the philosophy governing the two areas can be contradictory.
This requires that companies have well-structured and knowledgeable teams. This study
contributed to a better perception and systematization of the relationship
between quality and innovation.
KEYWORDS
innovation, quality, relationship of innovation with quality, review
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